Fajee's Commitment

Fajee Responsible Play – Your Complete Guide to Safe Gaming

Gaming is for entertainment — not addiction. Fajee wants you to always play with joy, stay in control, and enjoy within your limits. Everything you need is on this page.

Safe Environment
Stay in Control
24/7 Support

What does responsible gaming mean?

Responsible gaming means enjoying games while staying aware of your budget, time, and mental well-being. Every player's enjoyment matters to Fajee — and we're equally committed to making sure that enjoyment never comes at a cost.

Online gaming is a form of entertainment, just like watching a film or playing a sport. For some people, however, it can develop into an addiction. Fajee actively addresses this — not just by setting rules, but by providing real tools and support.

We believe a happy and healthy player is our best long-term member. That's why responsible gaming is the top priority in every decision Fajee makes.

Fajee follows international responsible gaming standards and adheres to GamCare guidelines.

Principles of Responsible Gaming

1
Play for Fun

Don't think of gaming as a way to earn money. It's entertainment — and that mindset is the foundation of healthy gaming.

2
Set Your Budget First

Decide how much you're willing to spend before you start playing. Once you hit that limit, stop.

3
Don't Chase Your Losses

Thinking one more round will get your money back after a loss — that mindset is where the trouble begins.

4
Take a Break

Long uninterrupted sessions aren't good for you. Taking regular breaks keeps your head clear.

5
Talk to Your Family

Hiding your gaming from family is a warning sign. Have an open conversation about it.

Fajee's Responsible Gaming Tools

You can set these tools from your account at any time — no waiting period, no charges.

Free
Deposit Limit

Set a daily, weekly, or monthly deposit limit in advance. Once the limit is reached, the system will automatically block further deposits. To increase a limit, you'll need to wait 24 hours — but decreasing it takes effect immediately.

Free
Session Time Limit

Decide in advance how long you want to play in one session. A reminder will appear when the time is up and the session will end. You can also view stats on how many hours a day you've been playing.

Free
Loss Limit

Once you set a loss limit, your session will automatically stop if you hit that amount. This ensures you never lose more than you're comfortable with.

Instant Effect
Cooling-Off Period

Temporarily suspend your account for anywhere between 1 and 30 days. You won't be able to log in during this period. It's a highly effective way to take a mental break.

Instant Effect
Self-Exclusion

Option to close your account for 3 months, 6 months, 1 year, or permanently. While exclusion is active, the account will not be reopened under any circumstances.

Free
Gaming Report

View a full summary of how much time you've played, and how much you've deposited and withdrawn over the last 7, 30, or 90 days — all in one place.

To set these tools, log in → go to Account Settings → Responsible Gaming section. Need help? Reach out via live chat.

Recognize the signs of addiction

Gaming addiction builds gradually — it doesn't happen overnight. That's why recognizing the early signs matters. If any of the points below apply to you, pause and seek help.

You're placing bigger bets to try to win back what you've lost.

You're spending more than your set budget.

You are lying to family or friends about your gaming.

You are skipping work or studies to game.

You feel restless or irritable when you're unable to play.

You are gaming with borrowed money or by dipping into your savings.

You've tried to stop gaming but can't.

You're gaming to escape stress or emotional pain.

Check Yourself

Answer the following questions honestly. If you answer "Yes" to more than 3, please reach out to our support team.

1

Did you spend more than your planned budget last month?

2

Has gaming caused arguments with your family or loved ones?

3

Do you feel restless, irritable, or anxious when you can't play?

4

Are you cutting back on sleep to play?

5

Have you tried to stop gaming but been unable to?

6

Do you feel ashamed or guilty about your own gaming habits?

If more than 3 of your answers are "Yes", don't wait — contact Fajee support or activate self-exclusion right away.

How Fajee ensures responsible gaming

We don't just write the rules — we actively work to protect our players.

Strict Age Verification

You must be 18 or older to open an account on Fajee. Age is verified during KYC through your NID or passport. Any account found to belong to a minor will be closed immediately.

Behavior Monitoring

Fajee's system automatically detects unusual gaming patterns — such as extended late-night sessions or continuously increasing bets after a loss. A warning is sent whenever this is flagged.

Trained Support Team

Fajee's customer support team is specially trained in responsible gaming. If you reach out for help, you'll be assisted without judgment.

No addiction-driven ads

Fajee never runs ads that encourage addictive behavior. Messages like "Play just a little more" or "Win back what you lost" go against our policies.

Exclusions are honored

Once self-exclusion is active, no promotional emails will be sent and no requests to reopen the account will be entertained. Your decision is fully respected.

Raising Awareness

Fajee regularly publishes content on responsible gaming. New members are informed about this from the moment they register.

How to Set Up Self-Exclusion

Self-exclusion means deciding for yourself that you need a break. It's not a sign of weakness — it's the bravest and most responsible choice you can make.

Step 1 — Log In

Log in to your Fajee account.

Step 2 — Account Settings

Click your name in the top right and select "Account Settings".

Step 3 — Responsible Gaming Section

Go to the "Responsible Gaming" tab.

Step 4 — Choose Self-Exclusion

Set a duration under the "Self-Exclusion" option.

Step 5 — Confirm

Once confirmed, your account will be deactivated immediately.

Having trouble logging in or need immediate help? Reach out via live chat and we'll handle the exclusion for you directly.

Asking for Help Is Nothing to Be Ashamed Of

Gaming addiction is a health issue — not a character flaw. Many people around the world face this challenge and recover with the right support. Help is available in Bangladesh too.

If you feel gaming is affecting your life, take the first step — talk to someone. A family member, a friend, or a professional counselor — anyone.

🤝
Fajee's Commitment

If you need help, we won't ask questions or pass judgment. We're always here to close your account immediately and connect you with the support you need.

Live Chat
Active 24/7
Email Support

Fajee's Five Responsible Gaming Commitments

🛡️
Protecting Minors

Strict KYC verification ensures no one under 18 can open an account or play.

⚖️
Fair & Transparent Games

All games use third-party audited RNG technology. Results are never manipulated.

🔕
No manipulative advertising

Members under self-exclusion will not receive any promotions. We respect your decision.

📊
Transparent Information

The RTP (Return to Player) for every game is displayed openly. Nothing is hidden.

💬
Always Here for You

Live chat is available 24/7 for any responsible gaming support.

🔄
Continuous Improvement

Fajee continuously updates its responsible gaming tools and policies to stay aligned with global standards.

Frequently Asked Questions about Responsible Gaming

Yes, reducing your deposit limit takes effect immediately. However, increasing a limit requires a 24-hour waiting period. This rule is in place to protect players from making impulsive decisions.

No. During self-exclusion, any attempt to open a new account using your personal details (name, phone, NID) will be automatically rejected. Fajee enforces this seriously.

If your account has a remaining balance when an exclusion takes effect, you will have the option to withdraw it or receive it back once the exclusion period ends. Contact us via live chat for details.

You can raise a third-party concern with Fajee support. We will monitor the account in question and take appropriate action. Please note that we may not be able to share account details for legal reasons. We encourage you to support the person directly.

A cooling-off period is a short break — from 1 to 30 days — after which your account automatically reactivates. Self-exclusion is long-term — from 3 months up to permanent — and cannot be reversed before the period ends. For serious concerns, self-exclusion is the right choice.
❤️

Play Safe, Play Happy

Enjoy Fajee responsibly. Know your limits, use the tools available, and above all — have fun.

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